Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
Shipping
Orders are processed within 1–3 business days and shipped from our warehouse. Delivery to the United States typically takes 5–10 business days depending on location.
Delivery times may vary depending on your location — most metropolitan areas receive orders sooner, while rural and remote areas may experience longer delivery times.
Please note that express shipping may not always result in faster delivery to rural or remote locations, and delivery timeframes can be similar to standard shipping depending on the destination.
We offer free shipping on orders over a certain threshold. This will be shown at checkout.
Yes — Wollumbin ships worldwide. Shipping times and costs will be calculated at checkout based on your location.
Once your order is shipped, you’ll receive a tracking link via email so you can follow it every step of the way.
Can I return my sunglasses?
Yes — we accept returns on unused items within our return window. Items must be in original condition with packaging included.
Simply contact our support team and we’ll guide you through the process.
We offer refunds or exchanges depending on your preference, as long as the item meets our return conditions.
If your item arrives damaged or has a fault, contact us and we’ll resolve it as quickly as possible.
Yes — we accept returns on unused items within our return window. Items must be in original condition with packaging included.
Read our return policy.
Simply contact our support team and we’ll guide you through the process.
Read our return policy.
We offer refunds or exchanges, depending on your preference, provided the item meets our return conditions.
Read our return policy.
If your item arrives damaged or has a fault, contact us and we’ll resolve it as quickly as possible.
Read our return policy.
Yes — all Wollumbin sunglasses feature polarised lenses to reduce glare and improve clarity.
All lenses offer full UV400 protection, shielding your eyes from harmful UV rays.
Wollumbin sunglasses are designed for everyday wear and outdoor use, with lightweight yet durable frames built to last.
To keep your sunglasses in top condition:
- Store them in their case when not in use
- Clean lenses with a microfibre cloth
- Avoid placing them face down or exposing them to extreme heat
Read out Care Guide
General
You can reach out to our team via email for any questions — we’re here to help.
usa.support@tankstreamdesign.com